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Chadwick Bay Intermunicipal Water Works

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Emergency Contact and Service Questions- 716-352-1246

Billing and Account Services


Attention CBI Customers our Rates are increasing as of 5/1/24 It will be a Minimum 65$ up to 4,000 Gallons and 9.60$ per 1,000 Gallons after 4,000. For any questions feel free to call 716-792-1900

CBI Water will be completing our yearly maintenance by flushing fire hydrants in your neighborhood soon! We will be completing this task beginning April 15  –2024 weather permitting and will go for approximately 7 weeks to service all areas. Go to the Information Page for more information.

Any Meter reinstallations must be set up by appointment and their is a charge of 75$ charge. It may not be the day of. Please call 716-792-1900 for assistance. 


CBI Office Hours to remit payments: Monday - Friday - 8:30am-4pm

Note Our Drop Box is always available even if we are out office. If you would like a receipt please note in envelope. No Card Payments in office only online!! We do charge a convenience fee to pay online as well.

Bill Pay


Once you have received your new CBI billing statement and wish to use our online service for payment or accessing your account you will need to register your account at:

You may also pay in person we ONLY accept check, money order or cash at our office located in the Sheridan Town Hall, 2773 Route 20, Sheridan during our listed office hours. A drop box is available for customers use after hours.

NO Payments will be accepted over the phone.



Creating an account online will allow us to notify each customer via email of any emergencies or information needed for CBI customers.


Should you have any questions or concerns please feel free to contact us at

716-792-1900 or by email:



CBI Billing and Collections



The Chadwick Bay Intermunicipal Water Works (CBI) was created as a billing, collection, and maintenance group to service the Northern Chautauqua Water District.  The CBI is to be managed by the five elected leaders of the communities that are a part of the Northern Chautauqua County Water District. Members Supervisor Pagan, Town of Dunkirk, Mayor, Village of Brocton, Supervisor Lewis, Town of Portland, Supervisor Wik, Town of Sheridan and Supervisor Pacos from the Town of Pomfret. The main office will be located and managed from the Town of Sheridan as a single billing and collection location to serve the entire district.



Call us at 716.792.1900 or fill out the following form and We'll get back to you as soon as we can.

Contact Us

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2773 US Rt 20

Sheridan, NY 14135

Mailing Address

PO Box 56 Sheridan, NY 14135

Office Hours to remit payments:

Monday-Friday 8:30 AM TO 4 PM

*We are Closed Certain Holidays

Billing Department

Thomas Billing Clerk

Emergency Contact

For any water service emergencies please contact Mitchell at 716-352-1246



To comply with State regulations the City of Dunkirk will be annually issuing a report describing the quality of your drinking water. The purpose of this report is to raise your understanding of drinking water and awareness of the need to protect our drinking water sources.  Below are links to the annual reports.

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