CBI Water Works
Chadwick Bay Intermunicipal Water
Current Hours 8:30-4 M-F
Attention our hours on 9/11-9/16 will be 11-3 we apologize for the inconvenience
Emergency Contact and Service Questions- 716-352-1246
Billing and Account Services
716-792-1900
Attention CBI Customers our Rates are increasing as of 5/1/24 It will be a Minimum 65$ up to 4,000 Gallons and 9.60$ per 1,000 Gallons after 4,000. For any questions feel free to call 716-792-1900
Attention Brocton and Portland Customers as of 9/10/24 9:00 am Brocton and Portland are currently have no water and low water pressure. We are trying to resolve the issue as soon as possible.
CBI Office Hours to remit payments: Monday - Friday - 8:30am-4pm
Note Our Drop Box is always available even if we are out office. If you would like a receipt please note in envelope. No Card Payments in office only online!! We do charge a convenience fee to pay online as well.
Bill Pay
Once you have received your new CBI billing statement and wish to use our online service for payment or accessing your account you will need to register your account at: https://pay.waterbill.com/login-cbi.
You may also pay in person we ONLY accept check, money order or cash at our office located in the Sheridan Town Hall, 2773 Route 20, Sheridan during our listed office hours. A drop box is available for customers use after hours.
NO Payments will be accepted over the phone.
PLEASE NOTE OUR MAILING ADDRESS IS: PO BOX 56, SHERIDAN, NY 14135.
Creating an account online will allow us to notify each customer via email of any emergencies or information needed for CBI customers.
Should you have any questions or concerns please feel free to contact us at
716-792-1900 or by email: billing@cbiwaterworks.com
CBI Billing and Collections
ABOUT
The Chadwick Bay Intermunicipal Water Works (CBI) was created as a billing, collection, and maintenance group to service the Northern Chautauqua Water District. The CBI is to be managed by the five elected leaders of the communities that are a part of the Northern Chautauqua County Water District. Members Supervisor Pagan, Town of Dunkirk, Mayor, Village of Brocton, Supervisor Lewis, Town of Portland, Supervisor Wik, Town of Sheridan and Supervisor Pacos from the Town of Pomfret. The main office will be located and managed from the Town of Sheridan as a single billing and collection location to serve the entire district.
CONTACT US
Call us at 716.792.1900 or fill out the following form and We'll get back to you as soon as we can.
Contact Us
Address
2773 US Rt 20
Sheridan, NY 14135
Mailing Address
PO Box 56 Sheridan, NY 14135
Office Hours to remit payments:
Monday-Friday 8:30 AM TO 4 PM
*We are Closed Certain Holidays
Billing Department
Thomas Billing Clerk
Emergency Contact
For any water service emergencies please contact Mitchell at 716-352-1246
ANNUAL WATER QUALITY REPORTS
To comply with State regulations the City of Dunkirk will be annually issuing a report describing the quality of your drinking water. The purpose of this report is to raise your understanding of drinking water and awareness of the need to protect our drinking water sources. Below are links to the annual reports.
